Monday 7 December 2015

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Smart Voice

SmartVoice is our Cloud PBX offering that manages enterprise business communications intelligently. The key component of SmartVoice provides an open and extensible platform. Gain over 200 advanced PBX features, high reliability, limitless scalability and geographic reach, and workforce productivity and mobility. All with the support and professional services you've come to expect in an Enterprise solution. SmartVoice includes productivity features for free that other providers charge for. All these features you manage as a company and or individually in our superior 24/4 online portal. We maintain and manage the Cloud PBX, so you do not have to. Relieving you of the responsibility and costs associated with an enterprise business communication platform.

SmartVoice includes the following features for free in all our Business Plans:

Voicemail
  • Password Protected
  • Unavailable/Busy/Employees Name
  • Voicemail to Email - receive voicemail as audio file attached to email
  • Multiple Mail Folders
  • Visual Waiting Indicator
Online Voicemail
  • Check voicemail through online customer portal
  • Annotate voicemails with notes for future referencing and searching
  • Forward voicemails from online interface to any email address
Call Waiting
Auto Attendant
  • Day and Night Mode - Schedule different greetings according to time of day and day of week
  • Dial-by-name Directory
  • Virtual Departments
  • Play different greeting messages on each incoming phone number
  • Import Greetings: upload 3rd party professional greetings to use as Auto Attendant greetings
Unified Inbox
  • Keep all messages in a single unified inbox - access
  • And manage all messages from your existing inbox
  • All Message Types - Supports voice, fax, and email messages
Local Number Portability
Do Not Disturb
Directory Assistance (411)
Emergency Assistance (911)
Call Logs
  • View reports of all incoming and outgoing calls in the system
  • Export call logs to Excel
  • Search by specific criteria and date
Call Conference (3 Way Calling)
Never Miss A Call
  • Cell phone integration/Call Forwarding - allows employees to forward calls to cell phones and use PBX functions from their cell phone
  • Simultaneous Ringing - calls can be forwarded to multiple extensions that will ring simultaneously
  • Follow Me - Calls can be forwarded to multiple numbers that will ring in a designated sequence
Music on Hold
  • Upload your own music files
  • Upload advertising or messaging for callers to hear while they are on hold
Caller ID
Caller ID Masking
  • Mask all user’s Caller ID with the company number
  • Block all user’s Caller ID
Call Flip
  • Transfer calls to a cell phone to take a conversation on-the-go
Call Transfer
  • Attended Transfer
  • Blind Transfer
Dashboard
  • Real-time status of coworkers
  • Extension to extension click-to-call functionality
  • Company-wide directory Outlook Integration
  • Easily integrate contacts with your phone system
  • Click to dial straight from Outlook
  • Quick install, without the need to export and import contacts
Online Customer Portal
  • Administer all account settings online through easy
  • To use interface
  • Set Permissions/Multiple Roles that allow limited access for end users
  • View billing history and statements
  • End Users can manage their own extension settings with individual logins
Softphones
  • B47 Voice Softphone
  • Counter Path Softphones

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